orders placed by 1pm central time will ship out on the same day! otherwise, your order will ship out on the following business day. please note that any orders placed on saturday or sunday will not ship until the following monday, as we do not currently ship orders over the weekend. additionally, any orders placed on national holidays will not ship out until the following business day.
please be aware that any customs fees, duties, and taxes associated with international orders are the customer’s responsibility and will be due upon receipt when applicable.
in the event that your package is returned to us due to an incorrect or undeliverable address, we will reach out to you to determine the action you’d like to take with your order.
we hope you love the products you’ve ordered! if you are not 100% satisfied with your purchase, you can return unopened items in a new and unused condition within 30 days of purchase for a refund. to initiate a return, please contact us at firstname.lastname@example.org to obtain authorization for the return and receive additional instructions. apologies, but we cannot accept any returns that have not been authorized by our team.
please note any costs associated with shipping the return are the responsibility of the customer and original shipping fees will not be refunded.
once we receive the returned item(s), your refund will be credited to the original method of payment within approximately 1-3 business days.